Shipping policy

Thank you for shopping with Zoe Marie KING. As a trusted retailer specializing in modern electronic products and accessories for global buyers, our team adheres to standardized order fulfillment and cross-border logistics management protocols. We prioritize careful order verification, specialized protective packaging for electronic devices, and dependable shipping services to ensure every order is delivered correctly, fully functional, and within a practical delivery period.

1. Order Processing Time

Following successful order confirmation, all electronic product purchases will undergo internal quality checks, item sorting and secure packaging within 1-3 business days, excluding weekends and national public holidays. Processing timelines may be extended during peak sales seasons due to elevated order volumes. We will send formal email notifications to customers if substantial shipping delays occur.

2. Shipping Fees and Delivery Projections

Logistics fees for all customer orders are automatically calculated and clearly displayed on the checkout page prior to payment submission, ensuring complete transparency of all shipping-related expenses.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are non-binding estimates. Actual parcel arrival timelines may fluctuate due to courier service interruptions, customs clearance reviews, extreme weather events, cross-border logistical restrictions and regional holiday schedules.

3. Shipment Confirmation and Parcel Tracking

Once your electronic goods are dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive tracking codes and parcel monitoring access.
Tracking details and real-time logistics updates will generally be activated and available for online inquiry within 24-48 hours after the shipping carrier completes parcel pickup and official system registration.

4. Incorrect Address Liability Disclaimer

Customers bear full responsibility for verifying the accuracy and completeness of their shipping address information during the checkout process.
Zoe Marie KING assumes no liability for parcels misdelivered, undeliverable or returned due to erroneous or incomplete address details provided by customers. Any packages returned as a result of address errors will incur additional reshipping fees that must be covered by the buyer.

5. Lost and Damaged Parcel Resolution

If your parcel is lost during international transit, please contact our customer service team within 7 days of your expected delivery date to initiate a formal logistics investigation.
If your electronic products arrive with physical damage or compromised packaging upon receipt, please submit a support request within 48 hours of delivery. Clear photographic evidence of damaged items and original packaging is required for validation, and our team will resolve the issue efficiently.

6. Product Usage Guidelines & Customs Regulations

Every electronic device is equipped with official operational and maintenance instructions. Zoe Marie KING disclaims all responsibility for product malfunctions or damage caused by improper operation, unauthorized modification, incorrect maintenance or user misuse.
International shipments may be subject to import duties, customs taxes and clearance fees enforced by destination country authorities. These supplementary charges are the sole responsibility of the customer and are not included in product prices or standard shipping costs.

7. Contact Information

For any questions or concerns regarding this Shipping Policy and your order logistics status, please connect with our dedicated support team via the official details below:
Trade Name: Zoe Marie KING
Phone number: +64 28 331 8377
Email: service@corechoice.shop
Physical address: 35 Maeroa Road, Hamilton, WKO 3200, New Zealand