We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@corechoice.shop. Please note that returns will need to be sent to the following address: 35 Maeroa Road, Hamilton, WKO 3200, New Zealand
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@corechoice.shop. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@corechoice.shop.

Thank you for shopping with Zoe Marie KING. As a trusted retailer specializing in modern electronic products and accessories for global buyers, our team adheres to standardized order fulfillment and cross-border logistics management protocols. We prioritize careful order verification, specialized protective packaging for electronic devices, and dependable shipping services to ensure every order is delivered correctly, fully functional, and within a practical delivery period.

1. Order Processing Time

Following successful order confirmation, all electronic product purchases will undergo internal quality checks, item sorting and secure packaging within 1-3 business days, excluding weekends and national public holidays. Processing timelines may be extended during peak sales seasons due to elevated order volumes. We will send formal email notifications to customers if substantial shipping delays occur.

2. Shipping Fees and Delivery Projections

Logistics fees for all customer orders are automatically calculated and clearly displayed on the checkout page prior to payment submission, ensuring complete transparency of all shipping-related expenses.Estimated delivery times:Standard Shipping: 15 business daysAll listed delivery durations are non-binding estimates. Actual parcel arrival timelines may fluctuate due to courier service interruptions, customs clearance reviews, extreme weather events, cross-border logistical restrictions and regional holiday schedules.

3. Shipment Confirmation and Parcel Tracking

Once your electronic goods are dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive tracking codes and parcel monitoring access.Tracking details and real-time logistics updates will generally be activated and available for online inquiry within 24-48 hours after the shipping carrier completes parcel pickup and official system registration.

4. Incorrect Address Liability Disclaimer

Customers bear full responsibility for verifying the accuracy and completeness of their shipping address information during the checkout process.Zoe Marie KING assumes no liability for parcels misdelivered, undeliverable or returned due to erroneous or incomplete address details provided by customers. Any packages returned as a result of address errors will incur additional reshipping fees that must be covered by the buyer.

5. Lost and Damaged Parcel Resolution

If your parcel is lost during international transit, please contact our customer service team within 7 days of your expected delivery date to initiate a formal logistics investigation.If your electronic products arrive with physical damage or compromised packaging upon receipt, please submit a support request within 48 hours of delivery. Clear photographic evidence of damaged items and original packaging is required for validation, and our team will resolve the issue efficiently.

6. Product Usage Guidelines & Customs Regulations

Every electronic device is equipped with official operational and maintenance instructions. Zoe Marie KING disclaims all responsibility for product malfunctions or damage caused by improper operation, unauthorized modification, incorrect maintenance or user misuse.International shipments may be subject to import duties, customs taxes and clearance fees enforced by destination country authorities. These supplementary charges are the sole responsibility of the customer and are not included in product prices or standard shipping costs.

7. Contact Information

For any questions or concerns regarding this Shipping Policy and your order logistics status, please connect with our dedicated support team via the official details below:Trade Name: Zoe Marie KINGPhone number: +64 28 331 8377Email: service@corechoice.shopPhysical address: 35 Maeroa Road, Hamilton, WKO 3200, New Zealand